The Town of Chino Valley Customer Service Department provides customer service for many departments including Utilities, Planning & Zoning, Business Licensing, Public Works, Parks & Recreation and the Building Permits Department.
Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s expectations
Statement of Work
Customer Service is any activity provided by a Town employee that enhances the ability of a customer to realize the full potential is made, thereby leading to Customer Satisfaction.
Customer Service Principles
Recognize the importance of all customers and the role every Chino Valley employee plays in influencing the customer's perceptions. While impacting these perceptions, be professional, reliable, sincere, approachable and friendly.
Communicate promptly and fairly and via the customers’ choice of medium. Try to be brief and clear.
When a problem arises, which is inevitable, view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our services.
Listen well, be open and demonstrate a sense of determination. Understand that how something is said has a significant influence on how it is received. Under promise and over deliver.
Strive to make it easy for the customer to do business with the town and leave fully satisfied.